Montavise Edits Legal

Contact Us

Effective date: July, 2026

1. General Enquiries

Use the contact information below for service questions, quote requests, billing concerns, privacy requests, intellectual property notices, or questions about these policies. Include enough information to identify the relevant project, invoice, message, or request.

2. Project Requests

A project request should include the video type, approximate source footage volume, intended final runtime, target platform, required aspect ratio, preferred deadline, number of outputs, and any known caption, graphics, or audio requirements. Submission of a request does not guarantee availability or create a binding service agreement.

3. Response Times

Messages are reviewed during ordinary business operations. Response time may vary based on project workload, weekends, holidays, technical issues, and the complexity of the request. Urgent deadlines should be clearly identified, but rush availability is not guaranteed.

4. Privacy and Sensitive Information

Do not send passwords, complete payment card details, government identification numbers, medical records, or unnecessary sensitive personal information by ordinary email or website form. Source footage should be transferred only through an agreed method.

5. Copyright or Legal Notices

A notice regarding alleged infringement should identify the protected work, the disputed material, the basis of the claim, the requesting party’s contact details, and a statement of authority and good faith. The studio may request additional verification before acting.

6. Billing Questions

Billing enquiries should include the client name, invoice number, payment date, and a clear explanation of the issue. Clients should contact the studio before initiating a payment dispute or chargeback.

7. No Mailto, Telephone, or Map Links

The contact details below are presented as plain text. They are not interactive email, telephone, or map links.

8. Technical Delivery Support

A delivery-support request should identify the project, file name, device, software, error message, and the steps already attempted. The studio may request a screenshot or a short description of the playback problem.

9. Revision Requests

Revision feedback should be submitted through the agreed review channel and should include timestamps. The general contact channel should not be used to create multiple conflicting revision lists.

10. Security Concerns

If a transfer link, review link, or project account may have been accessed without authorization, contact the studio promptly and identify the affected project and link. Do not include passwords in the message.

11. Availability and Project Acceptance

Submitting a form or message does not reserve production time or create a binding agreement. A project is accepted only after scope, price, schedule, file-transfer method, and payment requirements are confirmed.

12. Record of Communications

Project, billing, privacy, and legal communications may be retained as business records. The sender should keep a copy of important notices and supporting documents.